Returns/Refunds
Getting Started
Your first shipment will contain 4 unique blends of nootropics, each with 6 sachets of your daily recommended nutrient dosage. We encourage consecutive usage of 1 blend at a time, in order to eliminate any outside confounding factors. Log how you feel at the end of each day in order to identify the best stacks for your goals!
Depending on the nutrient blends and your metabolism, effects can take between 30 minutes and 3 days of consecutive use to appear in full. We call this a loading phase.
We recommend Formulas based on your survey results. Everyone responds to nootropics differently, and not every Formula may be effective. During your trial month, you’ll test and learn which blends work best for you.
Canceling a subscription
You can adjust the cadence of a delivery, skip a shipment, or cancel your subscription at any time - just send us a message with what you’d like to do, and we will take care of the rest!
We are available daily: hello@findmyformula.com
Return policy - 30 Day Money back Guarantee
If you are not happy with your Formula, reach out to us so we can make recommendations and adjustments! We are here to help you optimize your cognitive function, and are committed to identifying the nutrients that work best to achieve your goals.
Four steps for a refund (first orders)
Return any remaining product in their original packaging to: Formula Returns 902 Broadway, 6th Floor New York, NY 10010
Ensure your return shipment is postmarked within 30 days of the original delivery
Send an email with your tracking number to us: hello@findmyformula.com
Once your return arrives at our office, we will process a refund to the original method of payment and send an email confirmation.
Please note: We can only refund one month’s supply per customer. To qualify, you must have purchased Formula directly from findmyformula.com and ship back any remaining nootropics and boxes - even if they are empty. We are proud to offer free shipping on your order, but return shipping is not included at this time!
Recurring orders
Subscription cadence can be adjusted to fit your lifestyle, and you can skip a shipment anytime. Have more than you need? You can return an unopened box of Formula for a full refund within 7 days of delivery.
To return an unopened shipment
Simply ship the package back to us: Formula Returns 902 Broadway, 6th Floor New York, NY 10010
Ensure your return shipment is postmarked within 7 days of the original delivery
Send an email with your tracking number to us: hello@findmyformula.com
Once your package arrives at our office, we will process a refund to the original method of payment and send an email confirmation.
As a reminder: We can only refund one month’s supply per customer. To qualify, you must have purchased Formula directly from findmyformula.com and ship back the complete box. We are proud to offer free shipping on your order, but return shipping is not included at this time!
Let's Connect!
Need to make adjustments to your Formula or delivery schedule? We’re here to help!
Send an email to daniel@findmyformula.com
Call us at +1 (646) 647-3599
Still have a question? Check out our FAQs page.
